We ship to most countries in the world. Customers are responsible for any duties and custom charges levied by their country. Orders are generally shipped within 24-48 hours provided payment has been received. If for any reason we cannot fulfill your order within 24-48 hours, you will be contacted by email or phone. Please note that an order cannot be cancelled once it has been shipped. Please allow 7 - 10 business days for your package to arrive before inquiring about the status of your order. If your shipment is overdue, please email us at info@essiacforpets.org This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Unless otherwise specified, Altramed H. P. Inc. ships by Canada Post. If your order is of an urgent matter, we will try to accommodate special shipping requests. The shipping costs will be adjusted on a case by case basis, to reflect the increase in shipping expense.
All return requests must be received by email at info@essiacforpets.org. Shipping and handling charges are not refundable. Please note that all parcels not accepted and sent back "return to sender" will automatically be charged shipping charges (both-to the sender and back to the company). Returned products must be in original packaging and product seals must remain intact. We do not refund product that has been opened. It is recommended that products being returned are insured and shipped using a carrier that provides package tracking to ensure your product gets back to Altramed H. P. Inc. safely and quickly. We are not responsible for shipping charges incurred by you to return unused products to Altramed H. P. Inc.
WORLDWIDE 1-514-428-0990 |
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TOLL FREE 1-855-377-PETS (7387) |